[품질공학] Design for Quality and Product Excellence (1) - 2

Quality Function Deployment (QFD)

 

House of Quality

• Customer Requirement Planning Matrix
  • Example: design a new fitness center (with two other competitors)
    • 1) Identify customer requirements
    • 2) Identify technical requirements
    • 3) Relate customer requirements to technical requirements
    • 4) Conduct competitive evaluation and key selling point